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Contact Us

Family Support

Need help or have a question about one of our programs? Refer to the appropriate program below for contact information.

For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.

MilitaryChildCare.com (MCC)

Toll Free Phone Number: 855.696.2934 and select Option 1 for Family Support
Email: FamilySupport@MilitaryChildCare.com

Fee Assistance Programs

Military Child Care in Your Neighborhood (MCCYN) and Other Fee Assistance Programs

For assistance requesting fee assistance, contact our MCC Support line above. For questions about completing your registration after receiving an offer for fee assistance, refer to the appropriate tab below.

Contact Child Care Aware of America (CCAoA) toll free at 800.424.2246

Air Force/Space Force, Marine Corps, Navy, Coast Guard, and DoW Civilian MCCYN Families: 

IMPORTANT NOTE: Department of Air Force/Space Force (DAF) and Marine Corps MCCYN Program Administration Change

In June 2026, administration of the MCCYN fee assistance program for Department of Air Force/Space Force (DAF) and US Marine Corps (USMC) families began to transition from Child Care Aware of America (CCAoA) to the MilitaryChildCare.com Fee Assistance Management (MCC FAM) team.

Families are being transitioned in phases and will receive advance notice before any action is required.

For current and in-process DAF and USMC MCCYN families:

If you already started your MCCYN application with Child Care Aware of America (CCAoA), continue to work with CCAoA to complete your registration, submit the appropriate forms, and finish the provider approval process.

Learn More: 

Questions: 

  • Use your MCCYN Message Center on MCC: Log into MCC, select My MCCYN, select Message Center
  • For family and provider assistance, email NRFWDCC@MilitaryChildCare.com

  • Use your MCCYN Message Center on MCC: Log into MCC, select My MCCYN, select Message Center
  • For family and provider assistance, email USSSMCCYN@MilitaryChildCare.com

Program Support

User Accounts

MilitaryChildCare.com (MCC) and MCC Central

Inspection Management System (IMS)

Certification Management System (CMS)

For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.