Family Support
Need help or have a question about one of our programs? Refer to the appropriate program below for contact information.
For persons will a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.
MilitaryChildCare.com (MCC)
Toll Free Phone Number: 855.696.2934 and select Option 1 for Family Support
Email: FamilySupport@MilitaryChildCare.com
Program Support
User Accounts
- Toll Free Phone Number: 855.696.2934 and select Option 2 (JAS Launchpad Support)
- Email: JAS Launchpad Support ProgramSupport@MilitaryChildCare.com
MilitaryChildCare.com (MCC) and MCC Central
- Toll Free Phone Number: 855.696.2934 and select Option 3 (MCC Program Support)
- Email: MCC Program Support ProgramSupport@MilitaryChildCare.com
Inspection Management System (IMS)
- Toll Free Phone Number: 855.696.2934 and select Option 4 (IMS Support)
- Email: IMS Program Support cypims_supportdesk@militarychildcare.com
Certification Management System (CMS)
- Toll Free Phone Number: 855.696.2934 and select Option 5 (CMS Support)
- Email: CMS Program Support cmssupport@militarychildcare.com
For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.