Family Support
MilitaryChildCare.com (MCC)
Toll Free Phone Number: 855.696.2934 and select Option 1 for Family Support
Email: FamilySupport@MilitaryChildCare.com
Military Child Care in Your Neighborhood (MCCYN)
For assistance placing request(s) for MCCYN, contact our MCC Support line above
Navy and Coast Guard families with questions about your enrollment with the MCCYN fee assistance program:
- Use your MCCYN Message Center on MCC: Log into MCC > select My MCCYN > select Message Center
- For family assistance, email familysupport.fct@navy.mil
- For provider assistance, email providersupport.fct@navy.mil
- For fee assistance claims, email claimsupport.fct@navy.mil
Army, Department of the Air Force, and Marine Corps families with questions about your enrollment with the MCCYN fee assistance program:
- Contact Child Care Aware of America at Toll Free: 800.424.2246
- For family assistance, email msp@usa.childcareaware.org
- For provider assistance, email providerservices@usa.childcareaware.org
- For fee assistance claims, email paymentdept@usa.childcareaware.org
For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.
Program Support
User Accounts
- Toll Free Phone Number: 855.696.2934 and select Option 2 (JAS Launchpad Support)
- Email: JAS Launchpad Support ProgramSupport@MilitaryChildCare.com
MilitaryChildCare.com (MCC)
- Toll Free Phone Number: 855.696.2934 and select Option 3 (MCC Program Support)
- Email: MCC Program Support ProgramSupport@MilitaryChildCare.com
Inspection Management System (IMS)
- Toll Free Phone Number: 855.696.2934 and select Option 4 (IMS Support)
- Email: IMS Program Support cypims_supportdesk@militarychildcare.com
Certification Management System (CMS)
- Toll Free Phone Number: 855.696.2934 and select Option 5 (CMS Support)
- Email: CMS Program Support cmssupport@militarychildcare.com
For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.